Your Go-To Gurus: Meet the Defibtech Support Team

August 28, 2025

Ever wonder who's on the other end of the phone or computer when you contact Defibtech Customer Support?

It’s time to meet the incredible team behind the scenes! We’re thrilled to introduce you to the dedicated professionals who work tirelessly each day to answer your questions, troubleshoot your equipment, and ensure you receive the support you need.
Our customer service team is a close-knit group, all proudly based in Connecticut, USA. Every day, they manage calls and emails, supporting customers, distributors and our sales teams across the U.S. and around the globe.
From simple inquiries to more complex technical questions, they handle each interaction with compassion, skill, and efficiency. In addition to answering calls and emails, they coordinate service, create and follow up on cases, provide product education and sales information, and work closely with other internal teams to ensure seamless support and compliance. They handle inquires for each and every product we make from AEDs to ARM CPR devices. Their commitment ensures that every customer feels heard, helped, and valued.

The Team

Georgia- Customer Service Manager:
"I have been with Defibtech for 11.5 years. I am fortunate to lead a team that is passionate about providing a positive customer experience no matter the situation. It’s truly a team effort with each person contributing in a meaningful way. To this day, hearing a save story gives that extra layer of meaning to my daily work."

Christine- Customer Service Specialist:
"I joined the Defibtech family 5.5 years ago and quickly learned the true passion Defibtech has about saving lives. It begins with manufacturing our easy-to-use AEDs and ARM equipment and continues with a commitment of high-level customer service and support for our products, customers, distributors and our entire team. The stories shared with us about how our products save lives all over the world continue to inspire us all and I am proud to be part of the Defibtech team!"

Marsha-Customer Service Representative:
"I have been with Defibtech for 8.5 years. I feel that product knowledge and customer satisfaction is paramount in this position, and each day can bring new scenarios and by having the ability to communicate effectively and to empathize with customers is key."

Rose-Customer Service Representative:
"I have been working in Defibtech customer service for 4 years.  To me that means being the reassuring voice that helps people feel confident and supported when it matters most. Every day brings the chance to guide customers with patience and kindness, answer their questions clearly, and make sure they know how to use life-saving equipment. It’s rewarding work that combines problem-solving with genuine care, and I am proud that I've been able to make a real difference in people’s safety and peace of mind." 

Natalie-Customer Service Representative:
"I have been a part of the Defibtech team for the past 3 years. During my time with Defibtech the priority has always been our customers and ensuring they are educated and comfortable with all our products. Being able to have a small hand in potentially saving a life is the most rewarding aspect of this role in addition to working with a phenomenal team."

Sharon- Customer Service Representative:
"I joined the Defibtech team five years ago. Supporting our customers and partners both here in the U.S. and globally is incredibly rewarding, as we’re helping to save lives."

We’re so grateful for their dedication and proud to have such a passionate team representing Defibtech! 

To learn more about Defibtech and to join us on our quest to save lives from sudden cardiac arrest, visit www.Defibtech.com.